AP automation built for retail and consumer operations at scale

What holds retails AP teams back

• High invoice volumes with seasonal spikes
  Retail AP teams process thousands of invoices monthly from merchandise suppliers, logistics providers, fit-out contractors, and store services. During peak trading periods, Black Friday, holiday season, volumes surge without additional headcount to absorb them.
• Supplier diversity across categories
  A single retail group has to manage relationships with global FMCG brands, regional distributors, local fresh produce suppliers, maintenance contractors, and marketing agencies. Each category has different invoice formats, payment terms, and compliance requirements. No single process fits all of them.
• Trade promotion and rebate reconciliation
  Promotional agreements, volume rebates, and supplier-funded discounts are negotiated by buying teams but land in AP as credits, debit notes, and adjustments that need to be reconciled against purchase volumes. When these sit in spreadsheets and contracts instead of workflows, money gets left on the table.
• Multi-store, multi-location invoice routing
  Invoices originate from individual stores, regional distribution centres, and head offices, often for the same supplier. Routing each invoice to the correct approver at the correct location without bottlenecks or misallocation is a manual exercise at most retail organisations.
• Returns, credits, and debit notes
  Retail generates a constant flow of returns, short shipments, and quality rejections. Each creates a credit or debit note that needs to be matched against the original invoice and PO before payment. Without automated matching, these pile up as unreconciled items.
• EDI adoption gaps across the supplier base
  Large suppliers may transact via EDI, but the long tail of smaller vendors, local services, fit-out contractors, store maintenance, still sends PDFs and paper invoices via email. AP teams run parallel processes for different supplier tiers.
• Rapid supplier onboarding demands
  New product lines, seasonal ranges, pop-up collaborations, and store refurbishments require onboarding new suppliers quickly. Slow onboarding delays stock availability, store openings, and promotional launches.
• Duplicate supplier records across entities
  Retail groups operating multiple banners, brands, or regions accumulate duplicate supplier records across entity-level ERPs. The same supplier appears under different records with inconsistent payment terms, banking details, and tax identifiers.
• Compliance across multiple jurisdictions
  Retail groups operating across Australia, New Zealand, and the Middle East face GST, VAT, customs duty, and e-invoicing obligations that differ by jurisdiction. Manual tax handling at retail invoice volumes compounds errors and creates audit exposure.
  
• Limited visibility into AP performance
  Store managers, category buyers, and finance leadership all need different views of payables data. Without consolidated reporting, AP metrics are assembled manually from disconnected systems at month-end.