Mitsubishi Motors Australia, a subsidiary of a global automotive company responsible for distribution in the Australian market, partnered with SpendConsole to transform their accounts payable and finance operations across their dealer network and service centres.
Our partnership resulted in dramatic improvements in invoice processing efficiency, small vendor payment compliance, and user experience across the organisation, while strengthening compliance controls and reducing manual workload for the AP team.
Client Profile
Our client is a subsidiary of a global automotive company responsible for distribution in the Australian market. 200+ employees are split across 5 regional offices, supporting a vast dealer network and service centres across Australia to sell new cars and service existing ones.
Business Challenges
Mitsubishi Motors Australia faced significant challenges around:
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A small AP team (1 FTE) supported by an external invoice processing partner with a 24-hour turnaround that was prone to frequent errors, requiring daily manual review and correction
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Invoices managed in a separate system from the ERP, forcing users to navigate between two platforms with a poor user interface similar to windows explorer making navigation and document retrieval very hard
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No integrated workflow for invoice tracking or approvals; everything was manually tracked in spreadsheets with invoices received through multiple channels often left in inboxes or on desks
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No automated validation of supplier GST or ABN, and their own ABN, business name, and address were not consistently validated on incoming invoices
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Significant manual effort required across the business to match goods receipts to purchase orders, with credit notes, invoices with multiple POs, or multiple invoices on a single PO unable to be processed automatically
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No clear visibility into invoice due dates or overdue payments, especially for invoices not yet passed to AP
These challenges led to resource strain, compliance risks, operational inefficiencies, and poor user experience across the organisation.
Solution and results
Mitsubishi Motors Australia collaborated with SpendConsole to implement their AI-Powered AP automation platform integrated with SAP ECC. The implementation delivered processing of 46,000 invoices per AP FTE annually with minimal manual intervention, through instant invoice capture and automated routing. Small vendor payment compliance improved from ~80% to 99%, demonstrating significantly enhanced payment reliability.
The platform enabled centralized invoice management, allowing employees to review and receipt invoices within a single system, with self-service access eliminating dependency on the AP team. Automated goods receipt (GR) in SAP is now triggered when users approve invoices, with an intuitive SpendConsole interface presenting all relevant information on a single screen.
Enhanced compliance and fraud prevention was achieved through automated validation of vendor GST registration and ABN/ACN status, immediate flagging of duplicate invoices, and automatic rejection of non-compliant invoices. The AP team achieved significant time savings, decreasing time spent chasing business users, with invoices now instantly captured and automatically routed to appropriate users for prompt action.
Why SpendConsole?
Mitsubishi Motors Australia selected SpendConsole based on:
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Local Australian team with aligned working hours who genuinely listened to concerns and worked closely to tailor solutions
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User-friendly experience with a clean, intuitive interface that simplifies the entire spend management process
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Built-in workflow and audit trail ensuring transparency and accountability across all transactions
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ATO compliance including validation of ABN, ACN, and GST status aligned with Australian Taxation Office requirements
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PEPPOL enabled for modern e-invoicing standards
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SAP integration with full compatibility with SAP ECC and S/4HANA ensuring smooth data flow
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