Our client, a global leader in managed print solutions, partnered with SpendConsole to transform their supplier invoice management, customer billing and contract compliance processes.
Our partnership resulted in streamlined global operations, ensuring multi-currency and tax compliance across various jurisdictions, automation across the supplier invoice management and customer billing, and improving controls for contract compliance processes.
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Client profile
Our customer is the largest training and vocational education provider in Australia, with an extensive network of over 110 colleges operating state-wide.
Our client services top-tier enterprise businesses worldwide, managing several thousand print assets and providing additional value-added solutions and services. They tackle intricate procurement processes across both domestic and international suppliers, necessitating robust management over invoices, payments, and accurate customer billing to maintain their strategic customer relationships.
Business challenges
Our client faced significant challenges around:
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Regular incidences of incorrect supplier charges leading to the risk of overpayments and duplicate payments
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Lack of visibility and key insights to claim contract discounts and rebates
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Manual handling of invoices and several tracking spreadsheets leading to compromise in key compliance controls
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Poor user experience across their suppliers and internal stakeholders
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Inability to adequately manage the growth of business into new territories
These challenges led to significant financial inefficiencies, diminished audit integrity, and put burden on the internal resources.
Solution and results
Our client has collaborated with SpendConsole over a long-running fruitful partnership and integrated SpendConsole’s AI-Powered solution with multiple backend systems, to deliver:
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Precise supplier invoice management across multiple currencies and tax jurisdictions.
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Accurate customer billing and reconciliation
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Detection and prevention of overcharges and duplicate payments.
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Realization of contract discounts and rebates.
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Significant productivity gains through automation
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